Shipping & Delivery

1.Shipping Destinations

AIRE currently ships to the 48 contiguous United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations. Available shipping services and destinations may be further limited by product-specific carrier requirements. Orders to unsupported destinations cannot be fulfilled.

2.Shipping Rates & Free Shipping

Free standard shipping applies to eligible domestic orders with a merchandise subtotal of $100 or more, after discounts and before taxes. For orders below that threshold, standard shipping is a flat $3.99 for smaller orders, such as Skullys, body butters and skincare tools, and $5.99 for orders that include an Eau de Parfum or weigh more. The rate that applies is shown at checkout before you pay. Free shipping applies to standard eligible service only; any optional premium service, if offered, may carry an additional charge. Shipping promotions and eligibility will be shown before purchase.

3.Order Processing & Fulfillment

• In-stock products: Orders generally process within 1-3 business days.
• Made-to-order or restocked products: Orders generally process within 5-7 business days when additional preparation or production is required.
• Same-day preparation: We aim to prepare orders and create labels promptly, sometimes on the same business day, but same-day dispatch is not guaranteed.
• Business days: Monday through Friday, excluding applicable holidays. Processing times are separate from carrier transit times.

If an order includes products with different processing requirements, shipment may wait until all items are ready unless AIRE arranges otherwise. If we cannot ship within the stated or otherwise agreed timeframe, we will provide the notice and cancellation/refund options required by applicable law.

4.Delivery Estimates & Tracking

Standard domestic carrier transit commonly takes approximately 3-7 business days after carrier acceptance, but this is a general guide only. The shipping carrier’s service-specific estimate shown at checkout or in tracking information is the more relevant estimate for a particular order. Carrier dates are estimates, not guaranteed arrival dates unless an expressly guaranteed service is offered.

Tracking details may be sent when a shipping label is created. Label creation does not mean the package has shipped. Tracking may not show movement until the carrier accepts or scans the shipment. Weather, holidays, service disruptions, and destination conditions may affect delivery.

5.Fragrance Shipping Restrictions

Alcohol-based Eau de Parfum products may be subject to hazardous-material transportation rules. AIRE ships fragrances only using carrier services and packaging permitted for those products, generally approved domestic ground services. Air, express, or certain destination services may be unavailable. Available methods are determined at checkout; AIRE may contact the customer if a selected service cannot legally or safely transport the order.

6.Delivery Verification & Shipment Security

To help safeguard orders and investigate delivery issues, AIRE maintains relevant order and fulfillment records and reviews available carrier information as needed. Depending on what the carrier provides, this may include:

• The shipping address supplied at checkout and the order confirmation.
• Shipping-label details, carrier acceptance records, and tracking events.
• Delivery timestamps, proof of delivery, photographs, or location data when available from the carrier.
• Carrier investigation outcomes and communications relating to the order.

Not all carriers or shipments provide photographs, GPS data, or signatures. AIRE does not require a delivery signature as a standard checkout condition at launch. We may contact the shipping carrier to request clarification or open an investigation where appropriate.

7.Packages Marked Delivered but Not Received

If tracking shows delivery but you cannot locate the package, please check the delivery area, mailbox, building reception or parcel locker, household members, and any carrier delivery notifications, then contact AIRE through our website with your order number.

A package confirmed by the carrier as delivered to the correct address is not automatically eligible for a refund or replacement. AIRE will assess credible concerns using available evidence and may request a carrier investigation. The absence of a delivery photograph alone does not prove that delivery failed. Suspected theft following verified delivery generally does not qualify for automatic reimbursement, subject to applicable law and the facts of the claim.

8.Lost, Misdelivered & Damaged Shipments

If a package is lost in transit, misdelivered due to an AIRE or carrier error, or arrives damaged, contact us with the order number and relevant details. Photographs of the product, shipping carton, and label may be requested when useful and reasonably available. Please retain packaging where practical until we provide instructions.

We will review tracking and carrier findings and arrange an appropriate remedy, which may include replacement or refund, consistent with applicable law. We will not charge customers to correct a verified AIRE fulfillment error. Carrier insurance or claims procedures are handled by AIRE as appropriate and do not replace customers’ legal rights.

9.Shipping Address Accuracy & Changes

Customers are responsible for entering a complete and accurate shipping address, including apartment or unit number. If you notice an error, contact AIRE immediately. We will make reasonable efforts to correct the address before carrier handoff, but changes cannot be guaranteed once fulfillment progresses. After carrier acceptance, changes depend on the carrier and may be unavailable.

If a delivery problem results solely from incorrect or incomplete information provided by the customer, the customer may be responsible for applicable, previously disclosed correction or reshipping costs. If AIRE or the carrier makes the address error, AIRE will investigate and provide an appropriate resolution.

10.Failed Delivery & Return to Sender

Packages may be returned to sender because of an incomplete address, refusal, unclaimed shipment, or unsuccessful delivery attempts. Once a returned package physically reaches AIRE, we will inspect its condition and contact the customer regarding available options, including reshipment or an eligible refund.

Where a return results from a customer-provided address error or refusal, original paid shipping charges and actual carrier return fees may be nonrefundable when properly disclosed and legally permitted. Reshipment may require payment of a new shipping charge. AIRE will not impose an undisclosed shipping deduction on an order that originally qualified for free shipping. Any proposed charges or deductions will be explained before processing. Refund timing remains subject to applicable law.

11.Order Cancellation Requests

Customers may request cancellation before the package is handed to the shipping carrier. Cancellation is not guaranteed if fulfillment has progressed too far to stop the order. A label being printed does not by itself establish carrier handoff. If cancellation is successfully completed before shipment, AIRE will refund the applicable payment to the original payment method. After shipment, the published Returns & Refunds Policy generally applies, subject to applicable law.

12.Shipping Protection & Carrier Claims

AIRE may use carrier-provided coverage or claims procedures for qualifying shipments. We do not charge a mandatory package-protection fee at checkout. Carrier coverage may not apply to theft after verified delivery. Coverage decisions do not eliminate AIRE’s obligations to customers under applicable law.

13.Payment Disputes & Fraud Prevention

AIRE preserves relevant transaction, fulfillment, delivery, and support records to investigate concerns and respond accurately to payment disputes. Where appropriate, we may submit order confirmations, carrier acceptance and delivery records, and related communications to payment processors or financial institutions.

We encourage customers to contact AIRE first so we can assist with delivery issues promptly. Customers retain all lawful rights to dispute a transaction with their bank or payment provider. AIRE does not assume that a missing-package report or a good-faith dispute is fraudulent; suspected misuse is reviewed based on available evidence.

14.Customer Support

For questions about tracking, delays, damaged deliveries, address changes, or missing packages, contact AIRE through the Contact Us page at www.airebodycare.com. Include your order number and a brief description of the concern so our team can review the available shipping information and assist.

This policy should be read together with AIRE’s Returns & Refunds Policy. Nothing in this policy limits any rights or remedies that cannot lawfully be excluded.