1.Return Eligibility
Customers have 14 calendar days from the confirmed delivery date to request a return.
To qualify:
- The item must have been purchased directly from our official website, www.airebodycare.com.
- A valid order number or proof of purchase is required.
- The return request must be submitted within 14 calendar days of confirmed delivery.
- Products must meet the return conditions outlined below.
- All returns must be authorized by AIRE before being shipped.
Once approved, customers must ship their return within 7 calendar days of receiving return authorization.
Returns sent without prior authorization may be refused or delayed.
2.Product-Specific Return Conditions
Fragrances | AURA, 11:11 & ELEVATE
We understand that fragrance preferences are personal. Fragrances may be returned within 14 days of delivery if they are unopened or lightly tested.
Lightly tested means:
- Only a few sprays were used to experience the fragrance.
- The bottle has not been noticeably depleted.
- The fragrance has not been diluted, transferred, altered, or tampered with.
- The original bottle, cap, and packaging are included.
Fragrances showing signs of regular use, significant product loss, damage caused by the customer, or tampering are not eligible for preference-based returns.
Body Butter | AURA, 11:11 & ELEVATE
Body butters may be returned within 14 days if unopened or lightly tested.
Lightly tested means:
- Only a small amount was used to evaluate the texture, scent, or feel.
- The product has not been significantly depleted.
- The contents have not been contaminated, mixed with other substances, or altered.
- The original jar, lid, and packaging are included.
Products showing signs of repeated use, substantial product removal, contamination, or tampering are not eligible for preference-based returns.
For hygiene reasons, opened body butters returned to AIRE will not be resold as new.
AIRE Skullys
Skullys may be returned within 14 days of delivery. Brief indoor try-ons are permitted to check the fit and feel.
Returned Skullys must:
- Be clean and in their original condition.
- Be free of makeup, stains, odors, pet hair, and signs of extended wear.
- Not have been washed, altered, or damaged.
- Include original tags and packaging where supplied.
Items showing signs of regular wear or improper handling are not eligible for preference-based returns.
Stainless-Steel Gua Sha & Face Roller
For hygiene and quality assurance, stainless-steel facial tools must be unopened, unused, and in their original condition to qualify for preference-based returns.
Once opened or used, these products cannot be returned simply because of a change of mind.
Damaged, defective, or incorrect products are handled separately under Section 5.
3.How to Request a Return
To begin a return, contact our customer support team through the Contact Us page on www.airebodycare.com.
Please provide:
- Your full name
- Order number
- Product being returned
- Reason for the return
- Photos, when relevant to a damage, defect, or incorrect-item claim
Our team will review your request and provide return instructions if eligible.
Do not send products back without receiving return authorization.
After authorization, the return must be shipped within 7 calendar days. We recommend keeping your shipping receipt and tracking information until your refund has been processed.
4.Return Shipping Costs
For preference-based returns, including a change of mind or dissatisfaction with a fragrance or product:
- Customers are responsible for return shipping costs.
- Original shipping charges are nonrefundable, except where required by law or where AIRE is responsible for an error.
- We strongly recommend using a trackable shipping service.
If an item arrives damaged, defective, or incorrect due to an issue attributable to AIRE, we will provide an appropriate resolution and cover reasonable return shipping costs when a return is required.
AIRE is not responsible for customer-arranged return shipments that are lost before reaching our designated return location, except where applicable law requires otherwise.
5.Damaged, Defective, or Incorrect Products
Every AIRE order is expected to meet our quality standards. If your order arrives damaged, defective, leaking, or incorrect, please contact us as soon as reasonably possible.
Include your order number, a description of the issue, and photographs when available.
Depending on the circumstances, we may offer:
- A replacement product
- A refund
- Another appropriate resolution agreed upon with the customer
Customers should retain the affected product and packaging until our team provides instructions, where reasonably possible.
These issues are reviewed separately from preference-based returns, and nothing in this policy limits rights provided by applicable consumer protection laws.
6.Refund Processing
Once an authorized return is received, our team will inspect the item to confirm that it meets the applicable return conditions. Return authorization does not automatically guarantee refund approval.
If approved:
- Refunds will be issued to the original payment method.
- Refunds will be initiated within 5 business days after inspection and approval.
- Additional time may be required for your financial institution to post the credit.
- Original shipping charges are generally nonrefundable for preference-based returns.
If a return does not meet the disclosed eligibility requirements, we will contact the customer with an explanation before determining the next steps.
We do not automatically discard rejected merchandise without providing notice.
7.Bundles, Discounts & Promotional Offers
Returns involving discounted bundles or promotional offers may require a refund adjustment.
Fragrance & Body Butter Bundles
When a fragrance and matching body butter are purchased together at a discounted bundle price, returning only one item may affect the original discount.
Any refund adjustment will follow the promotional terms disclosed at checkout. Customers will not be charged unexpected fees or amounts beyond the applicable disclosed terms.
Free Promotional Gifts
If an order qualifies for a complimentary gift and a subsequent return causes the remaining purchase to fall below the qualifying threshold, the customer may be required to return the promotional gift, provided this condition was disclosed when the offer was made.
Promotional gifts must be returned unused and in their original condition unless otherwise specified.
No undisclosed promotional gift charge will be imposed.
8.Exchanges
Exchanges are subject to product availability. If you'd like a different fragrance, product, or Skully style, please contact our team to discuss available options.
For preference-based exchanges, customers may be responsible for applicable return shipping and any difference in product price.
AIRE will address verified fulfillment errors and defective products without charging customers for correcting our mistake.
9.Returns That Do Not Qualify
For preference-based returns, AIRE may decline items that:
- Were requested outside the 14-day return window.
- Were not shipped within 7 calendar days of authorization.
- Show excessive use or significant product depletion.
- Have been altered, diluted, contaminated, or tampered with.
- Are missing essential components or have customer-caused damage inconsistent with the disclosed return conditions.
- Are used or opened facial tools.
- Were not purchased through an eligible AIRE sales channel.
These restrictions do not override applicable legal rights relating to defective, damaged, misrepresented, or incorrectly supplied merchandise.
10.Return Abuse & Fraud Prevention
To protect our customers and business, AIRE reserves the right to review return activity for suspected fraud or misuse.
Examples include:
- Returning products that have been substantially consumed.
- Sending back a different product from the one purchased.
- Altering or tampering with merchandise.
- Providing knowingly false information in a return claim.
- Repeated attempts to circumvent the published return conditions.
AIRE may decline discretionary returns that do not meet this policy and may restrict future discretionary return privileges where justified by documented misuse.
We will not use this provision to deny legally required refunds or remedies.
11.Purchases Through Third-Party Retailers
This policy applies to eligible purchases made directly through www.airebodycare.com.
Products purchased through TikTok Shop or other third-party retailers may be subject to the return policies and procedures of those platforms, including any applicable customer protections.
Please initiate returns through the original purchasing platform when required.
12.Contact Us
If you have questions about a return, refund, or product concern, please reach out through our website: www.airebodycare.com.
Our team will review your request and assist you with the next steps.