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Customer care

Track your order.

Your AIRE order is on its way. Stay updated on its progress from processing to delivery.

Check your order status

Enter your order details below to view the latest available updates.

What to expect

Order processing

In-stock orders typically process within 1–3 business days. Products requiring additional preparation or restocking may take 5–7 business days.

Shipping & delivery

Once your order ships, you'll receive a confirmation email with tracking information. Standard shipping generally takes 3–7 business days after dispatch, although the carrier's estimated delivery timeframe at checkout takes priority.

Tracking updates

Tracking information may take time to update after a shipping label is created. Your package's tracking history will become available as the carrier processes and scans it.

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